Question 1

Does the storyteller need to know how to use a computer?

Accepted Answer

No. Just one button, and Emma does the rest. It works on any phone, tablet or computer, with nothing to install.

Question 2

What devices does it work on?

Accepted Answer

All of them: phone, tablet, computer. Through the browser, with no app to download.

Question 3

The storyteller is hard of hearing — is it still possible?

Accepted Answer

A fully written version of Emma is planned for 2027. In the meantime, contact us so we can look at possible adjustments together.

Question 4

How long does a session last?

Accepted Answer

Up to 30 minutes. You can stop whenever you like and pick up again at any time, at the storyteller's own pace.

Question 5

How long does it take to complete the whole story?

Accepted Answer

3 to 8 hours of conversation in total, depending on what the storyteller wants to share and how many pauses are taken.

Question 6

What questions does Emma ask?

Accepted Answer

Seven major phases of life. Emma adapts to what the storyteller wants to say, never forcing anything.

Question 7

Can the storyteller refuse to answer?

Accepted Answer

Of course. Emma simply moves on — never any pressure.

Question 8

What is the book like?

Accepted Answer

The format and finish depend on the chosen offer. Adult stories and children's books will be more compact than A5. We have not yet tested the printer, so exact specifications will be confirmed soon.

Question 9

How many pages?

Accepted Answer

100 to 200 pages depending on the story.

Question 10

Can I add photos?

Accepted Answer

Yes: 2 personal photos, plus the cover photo, are included. Beyond that, each extra photo is charged separately.

Question 11

What's the difference with the children's books?

Accepted Answer

Adult stories faithfully render the life as told. Children's books turn them into illustrated tales, to be read alone or aloud, with a style suited to age: 3–6 or 6–10.

Question 12

How much does the book cost?

Accepted Answer

The Family Treasure offer costs €99 all taxes included. It includes access to Kizuna and Emma, an included digital Life Story, and a first hardcover book. Creator access costs €69 all taxes included, with an included digital Life Story. Your digital story is free. Offer reserved for the first 100 accounts created before 31 October 2026. The included digital Life Story is part of both offers. After that, an extra paperback copy costs from €39 and a premium copy €59, all taxes included.

Question 13

Where is the data stored?

Accepted Answer

In Europe, GDPR-compliant. Never resold.

Question 14

Who can read the story?

Accepted Answer

You and the storyteller decide. A private family-sharing link is provided.

Question 15

Are the audio recordings kept?

Accepted Answer

After choosing a Creator or Family Treasure package in the Kizuna app, you can buy the optional €39 voice preservation service to keep your interview recordings. This option is separate from the voice demo on this website.

Question 16

How do I become a user?

Accepted Answer

Directly from the Kizuna app, via the "Try for free" button. Your digital story is free. Offer reserved for the first 100 accounts created before 31 October 2026. Books are ordered and paid for separately from the app.

Question 17

Where is the book delivered?

Accepted Answer

Anywhere in mainland France. 2 to 3 weeks after the last session.

Question 18

Can I give Kizuna as a gift?

Accepted Answer

Yes. A gift box, physical or digital, is sent to the recipient to start the conversation with Emma.

Frequently asked questions

Getting ready

The interview

The book

Data and privacy

Ordering and delivery