Terms of sale

1. Scope

These terms of sale apply to purchases made on Kizuna by consumers from The Happiness Institute, SAS (French simplified joint-stock company), registration in progress, with a share capital of 10 000 €, registered office at 50 avenue des Champs-Élysées, 75008 Paris, France, Trade and Companies Register [to be completed]. They supplement the terms of use.

Trial phase. Until 31 October 2026, no payment is taken on the kizunastories.com website. The free trial and book orders take place in the Kizuna app (kizunastories.app).

2. Offers and prices

Prices are shown in euros, all taxes included [VAT rate to be confirmed].

• Creator – €69: creation of your digital life story, readable in your personal space and downloadable as a PDF. An audio reading of the story is planned.
• Family Treasure – €99: everything in the Creator offer, plus a printed hardcover book.
• Extra copy: €39 paperback, €59 hardcover.
• A life in comics: €54.90; children's books: from €21.90. The exact price is confirmed when ordering.
• Complete rewrite of an already validated story (for example in another style): €9.

Your digital story is free. Offer reserved for the first 100 accounts created before 31 October 2026. Book orders remain paid in that case. Delivery charges: [to be completed], shown before the order is confirmed.

3. Ordering

The order is concluded when you confirm it after checking its content and price, and the payment is accepted. A confirmation email is sent to you.

4. Payment

Payment is made online by bank card through a secure payment provider [to be completed]. We never have access to your bank details.

5. Creating the digital story

The story is created over your interviews with Emma, at your own pace. It is made available in your space as soon as it is written. You can reread it and ask for corrections before validating it.

6. Production and delivery of books

• Books are printed on demand by our printing partner once your story is validated.
• Delivery within mainland France only for now.
• Indicative production and delivery time: [to be completed].
• Check the parcel on receipt and report any defect within 14 days to contact@happiness-institute.com, with a photo.

7. Right of withdrawal

Printed books. Under Article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to your specifications or clearly personalised, which is the case for any book made from your story.

Digital story. In principle you have 14 days to withdraw. By starting your interviews before this period ends, you expressly request that the service begin immediately. Depending on progress, you then acknowledge losing your right of withdrawal (Article L221-28, 13°) or having to pay for the part of the service already provided (Article L221-25). [Mechanism to be validated.]

To withdraw, write to us at contact@happiness-institute.com. Refunds are made within 14 days.

8. Legal guarantees

You benefit from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). A defective book (printing, binding, transport damage) is reprinted or refunded. The content of the story, which you have reread and validated, is not a lack of conformity.

9. Complaints and mediation

For any complaint: contact@happiness-institute.com. If no solution is found, you may refer the matter free of charge to the consumer mediator: [to be completed]. You may also use the European online dispute resolution platform.

10. Governing law

These terms of sale are governed by French law.